Refund policy

Return & Refund Policy

At Photora, we want you to feel confident when purchasing a pre-owned camera from us. If you are not completely satisfied with your order, you may return it within 30 days of delivery.

30-Day Free Returns

We offer free returns within 30 days of the date your order is delivered.

Photora will provide or cover the cost of the return shipping label for eligible returns, so you will not be charged return-shipping fees.

Return Eligibility

To qualify for a return:

  • The return request must be submitted within 30 days of delivery.

  • The item must be returned in the same condition in which it was received.

  • All accessories originally included with the order must be returned.

  • Batteries, chargers, straps, caps, cases, manuals, and other included items must be returned where applicable.

  • The camera must not have been damaged, modified, repaired, or misused after delivery.

  • The item must be securely packaged for the return shipment.

Normal pre-existing cosmetic wear disclosed in the original product listing will not affect return eligibility.

How to Start a Return

Contact our customer support team with:

  • Your order number

  • The item you would like to return

  • The reason for the return

Once your return is approved, we will provide you with return instructions and, where applicable, a prepaid return shipping label.

Please do not send an item back before receiving return instructions from us.

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Please include your order number and clear photos or videos showing the issue.

We will review the case and arrange an appropriate solution, which may include a replacement, return, or full refund.

Refunds

Once your returned item is received and inspected, we will notify you.

If the return is approved, your refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

Return Shipping

For eligible returns submitted within the 30-day return period, Photora covers the return shipping cost.

Customers may be responsible for additional costs if an item is returned using an unauthorized shipping method or without following the provided return instructions.

Missing Accessories or New Damage

If a returned item is missing accessories or has damage that was not present when it was delivered, Photora may reduce the refund amount to reflect the loss in value.

Exchanges

Because many of our pre-owned cameras are individual units, an identical replacement may not always be available.

If you would like a different camera, please contact us. Depending on availability, we can assist you with a return and a new purchase.

Contact Us

If you have any questions about a return or refund, please contact the Photora Customer Support Team through our website.

We are committed to making every purchase as straightforward and transparent as possible.